-A +A

FAQs

Printer-friendly versionSend to friend

Billing:

When is my bill due?

Can I change my bill/due date?

What payment options are available?

I have enrolled to pay my bill by Bank Draft.When will my bill draft from my bank account?

How do I log on to my account online at www.demco.org?

Where can I find my account number?

How do I find my password to log on to my account online, or use the Pay Online Now option for the first time?

How do I sign up for paperless billing?

Can I view my account history online or get a copy of my current or past bills?

Why is my bill so high?

Service:

How do I make application to connect service?

Why are permits required to connect some services?

How long in advance should I call when I need to disconnect service?

Who do I need to call if I plan to dig on my property?

What number do I call if I have an outage or an emergency?

Who do I call to check or repair a security light or street light?

My service was scheduled to be connected before today, but I do not have power.  What should I do?

Miscellaneous:

Why was I charged a membership fee on my first bill?

What is Operation Roundup® and am I required to participate in the program?