Meter-Based Surge Protection (aka Strike Safe)

Power surges coming into your home through the power line can destroy or cause extensive damage to your equipment and appliances. We want to help you shield your equipment and appliances by installing an affordable meter-socket surge protector. 

Meter-based surge protectors will only guard against surges coming in through the electrical service, but when used together with auxiliary surge-protectors on telephone lines, cable services, and on individual devices, they are an essential part of a whole-home surge-protection strategy.

For only $7.95 per month, DEMCO will install and maintain a surge protector on the electric meter of your home or shop. If it ever fails to stop a power surge from entering your home through the meter, damaged electronics are warrantied up to $50,000.

For more information on leasing a surge protector for your meter, call us today at 225-262-2160 or click to sign up now!

What is the meter-based surge protection program?

This is a three-point surge protection program designed to protect against power surges at the meter, phone and cable utility lines.

Why should I consider a meter-based surge protector?

A meter-based surge protector is designed to redirect the over-voltage in power to the ground. It prevents the over-voltage from entering your home and damaging items in the process. 

What causes power surges?

Lightning is the most common cause of power surges, but other factors such as birds, squirrels and trees interfering with power lines can also result in a power surge. 

Construction work, demand fluctuations in your home, and auto accidents involving utility poles can have the same effect. 

How much does the meter-based surge protection program cost?

There is a monthly $7.95 charge (plus tax) for each meter. (home and/or shop)

How do I get the meter-based surge protector to my location?

Once you enroll in the DEMCO Energy Services meter-based surge protection program, we will install a surge protection device at your meter, cable and phone utility lines (as applicable). We ask that you monitor your meter device by checking to confirm that both indicator lights remain on. If one or both lights are off, then the device has likley been damaged and will need to be replaced. Also, on the cable and phone line, please be sure that all wires are securely connected with no visibly cut wires. You should contact us anytime you have cable or phone work done, because often the devices are bypassed or not properly reconnected by the cable and phone company's service personnel. You may contact the DEMCO Energy Services at 225-262-2921 OR to sign up: click to sign up now!

Is there a warranty on the meter-based surge protector?

If the device ever fails to stop a power surge from entering your home through the meter, damaged electronics are warrantied up to $50,000.

Will I still need to use surge protectors inside my home?

YES. Internal surge protectors will protect from internal power surges and direct or nearby lightning strikes that can enter the home via routes that bypass the surge protection system and enter the home in alternate ways, such as alarm system, wiring, plumbing and satellite connections, etc. A meter-based surge protector as well as a phone and cable protector (as applicable) at the member's location is designed to be the first line of defense from power surges.

How is this charge reflected on my bill?

You will see this on your bill in the Current Service Detail as ‘Strike Safe Surge Protector’.

I see two red lights on my meter surge protector, is something wrong?

No, these two lights shoudl be on as long as you have power at your location. They are a visible signal to you that the device is functioning properly. During a power outage, both red lights will be off. If one or both red lights are out, but you have not lost power to your home, please notify DEMCO Energy services at 225-262-2921.

How does a power surge occur?

Power surges can happen in many ways: when there's an interruption in the flow of electricity, when an increased delivery of power is interrupted and when electricity is sent flowing back into the system, when lightning strikes the utility lines, or when a sudden increase of voltage is sent through a power system from internal or external events.  

What happens during a power surge?

A power surge is a sudden increase of voltage that significantly exceeds the standard 120-volt flow of electricity that normally enters your home or building. As it shoots through the lines, it can cause tremendous damage to electronics and appliances. 

Why do my house lights flicker or flicker when the HVAC, refrigerator or washing and drying machine is running?

There are several factors that can trigger power flickers: lightning, damaged electrical equipment, and objects contacting power lines, including tree branches, and vegetation - even animals. The lights may be flickering when these items are running because there is an issue with the house's wiring. This may be the result of a loose wire connection, but you could also have wiring issues, which means your homes wiring can't accommodate the amount of power being generated. This is often found in older homes. Since it can be difficult to tell your wiring's condition without getting behind your drywall, we have detailed a few signs that can indicate the situation. Outlets that have visible burns marks or burning smell, vibration or buzzing soudn coming from outlets or even circuit breakers tripping frequently.

Is power surge the same as power outage?

Power outages are a loss of power caused most often by a problem with your power supply or infrastructure (damaged power line, etc.). Power surges are an increase in voltage which last microseconds to nanoseconds, while true electrical surges can last hundreths of a second or more. 

How do I prevent a power surges?

Install whole-home surge protection. Unplug electronics during a storm. Use individual plug strip surge protectors. Inspect your wiring. Faulty or substandard wiring can make power surge problems worse. Make sure that you have a high-efficiency AC unit(s).

Although power surges are not 100% preventable, (i.e. when lightning strikes direct, or in close proximity to the home) we can reduce and, in some cases, eliminate their effect on electronics and motor driven appliances.