FAQ

Billing:

When is my bill due?

Can I change my bill/due date?

What payment options are available?

I have enrolled to pay my bill by Bank Draft.When will my bill draft from my bank account?

How do I log on to my account online at www.demco.org?

Where can I find my account number?

How do I find my password to log on to my account online, or use the Pay Online Now option for the first time?

How do I sign up for paperless billing?

Can I view my account history online or get a copy of my current or past bills?

Why is my bill so high?

How are net metering accounts credited for excess generated power?

What is DEMCO's avoided cost rate? DEMCO's 2019 avoided cost rate is $0.03179 per kWh.

Service:

How do I make application to connect service?

Why are permits required to connect some services?

How long in advance should I call when I need to disconnect service?

Who do I need to call if I plan to dig on my property?

What number do I call if I have an outage or an emergency?

Who do I call to check or repair a security light or street light?

My service was scheduled to be connected before today, but I do not have power.  What should I do?

Miscellaneous:

Why was I charged a membership fee on my first bill?

What is Operation Roundup® and am I required to participate in the program?

Relevant Statutes