MyDEMCO




DEMCO

Your guide to our new look and new features

 

   

Getting started with MyDEMCO is as easy as 1-2-3

1. Register your new MyDEMCO account

If you haven't already created an online account, this is a perfect time!

2. Download the new MyDEMCO mobile app

Manage your account from anywhere, any time.

3. Activate the features you want

Set up notifications, autopay, and paperless billing! 

 

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Video Tutorials

Register Account (web)

Watch how easy it is to register your account through our web portal.

VIEW PDF

Download & Register (app)

Watch how easy it is to register your account through our mobile app.

View PDF

 

MyDEMCO Basics

What is MyDEMCO?

MyDEMCO is a new way of doing business with your DEMCO Cooperative. Our new business system features changes and improvements online, on our mobile app, through our automated telephone system and on your bill.

In addition to a fresh look, the new mobile app and online account at DEMCO.org have easy-to-use tools to pay your bill, monitor your energy use, set up payments, update your account and more.

Another element of MyDEMCO is an improved automated phone system, which now offers more ways to pay, including check by phone and the ability to enroll in Auto Pay.

Enhancements to your paper bill include highlights of important information, in a more prominent and clear way, including how much you owe and when you owe it.

What is the difference between using the MyDEMCO on the website and doing it on a smartphone or tablet using the mobile app?

Both offer similar features and allow you to choose how you want to manage your account. If you prefer to use a computer or tablet, we suggest using the web version.

If you prefer to use your smartphone, download our new, free mobile app for iPhone and Android devices. If you use MyDEMCO on a smartphone or tablet, we advise downloading and using the MyDEMCO app rather than accessing MyDEMCO through a web browser.

What changes should I expect?

In addition to a new look, your online account offers additional ways to study your energy use. When you log in, you will see alerts and co-op news on the top right side of the dashboard screen.

On the app, look for the “Notifications” tab. You can customize how DEMCO communicates with you. Options include email, text and push notifications through the app. You can also pay multiple accounts in one transaction. 

What are the benefits to registering your new MyDEMCO account?

MyDEMCO is a powerful tool that provides a range of information about your account. Among other things, registering allows you to:

  • Pay your bills online, whenever you’re ready using an e-check, debit or credit card.
  • Schedule auto payments using debit or credit card or e-check.
  • Monitor your electric usage at the monthly, daily, and hourly level 
  • Report outages, service issues, and receive status notifications
  • Set up notification preferences to receive outage and service alerts
  • Set up paperless billing

How can I learn how to use all the new MyDEMCO features?

This web page is the best place to start. It has answers to frequently asked questions, written instructions and video tutorials. We’ll add more information about MyDEMCO features and update it as new features become available.

If you have questions after reading the FAQs, please visit www.DEMCO.org/MyDEMCO  or live chat with a member services representative at DEMCO.org Mon.-Fri. 8:00 AM - 4:30 PM.

Do I have to use MyDEMCO to pay my bill?

No, you can continue to pay your bill as you currently do.  Click here to view all payment options.

If I register my new MyDEMCO account, do I have to pay my bill on-line?

No. You can pay your bill in a range of ways other than using MyDEMCO if you desire. However, MyDEMCO offers several options for paying your bill electronically that can be very convenient. You can take advantage of a lot of other enhanced features of MyDEMCO.

What is the PCA charge on my bill?

In previous bills, the PCA (power cost adjustment) and other fees were included in the total amount due.

These are not new or additional charges.

The PCA fluctuates monthly: When the cost of power purchased is greater than the amount presently included in the base rate, the Power Cost Adjustment reflects the difference.

Why is my due date earlier than usual?

The June bills were closed out earlier than usual in order to successfully transfer all account information into our new software system on June 28.

Your bill may have an earlier due date than usual, and we apologize for the inconvenience and angst this has caused.

If you need more time to pay your bill, please call the automated MyDEMCO phone system (1-844-MyDEMCO option 2, then 3) to request a payment arrangement. If you show a late fee on your bill due to this shorter billing cycle, please log in to your MyDEMCO account and select Outage / Inquiry from the dropdown menu and select ‘Billing Inquiry’ to submit a request to remove the late fee.   

Why am I being charged a late fee when the due date on my bill is earlier than it should be?

We apologize if you have a late fee on your bill due to the earlier billing cycle and due date.

If your bill has a late fee as a result of the earlier than usual June billing date, please log in to your MyDEMCO account and select Outage / Inquiry from the dropdown menu and select ‘Billing Inquiry’. This is where you can request that the late fee be removed.  

Setup an Online Account

How do I register for an online MyDEMCO account?

Click here, or click “Register” in the top right corner of the DEMCO.org homepage (or any page of the website.

You’ll need your account number, last name or name of your business on the account, and the email address you want to be associated with your account.

Enter the requested information and click “Submit.” Next, you’ll select a security question: either the amount of your last bill or the ZIP code on your account. Enter the answer, click the box to confirm that you are not a robot, read the terms and conditions, and click the box at the bottom to accept them. Next, go to your email inbox and look for a new email from DEMCO. This is to verify your email address. In that email, click on the “Verify Account” link, and you’ll go to a page to create and confirm a password. Then click “Submit.” One last thing: To ensure account safety, you’ll need to create a security phrase, something that is easy for you to remember but hard for others to guess.

When you make payments in the future, you’ll see that phrase in the top right corner of your online account, a visual reminder that it’s safe to make the payment. Enter your phrase and click “Save.” You’re done! Now you are on your MyDEMCO account dashboard!

My password isn’t working. How can I access my online account?

If you have already updated your username to your email address, click here to go to our password reset page. There, you’ll be asked to enter some information: your account number, last name or business and the email address associated with your DEMCO account. Click “Submit.” Next you’ll answer a security question (either billing ZIP code or most recent bill amount), then enter and confirm your new password. You also might be able to retrieve your password from your preferred website browser.

I just tried to log in to my existing online account, but my username is not an email. What do I do?

If you have not changed your username to an email address, your login information did not transfer over when we changed to the new business system. Re-registering takes only a few steps. You will need your account number, last name or name of the business on the account, the email address you want associated with your account, and either the amount of your last bill or the ZIP code on the account. Follow the prompts, which are outlined in the first question and answer in this section.

Why do I have to use my email address as my username?

Our new business system requires an email address as your username. Many online accounts use email addresses as usernames, which are easier to remember.

If you need help setting up an email account, our member services representatives are happy to assist you, just use the live chat feature Mon.-Fri. 8:00 AM - 4:30 PM. or call 1-844-MyDEMCO (1-844-693-3626)

I can’t remember which email address I used as my username. How can I retrieve that?

Click here and you will be asked to enter your account number and last name or business name, then click “Submit.”

Select the security question for your most recent bill amount or billing ZIP code, enter the answer, and then click “Submit.”

You can also try to retrieve a saved username on your preferred website browser.

How do I change the email address on my account?

Make this change by logging in at DEMCO.org, click on the "My Profile” tab, “My Information,” then “Update My Login E-Mail or Password.”

Where can I find my new MyDEMCO account number?

You can find your new MyDEMCO account number on your DEMCO bill in the top right corner.  If you need help, you can use the "Account Look Up" tool on the homepage - just enter your old account number!

 

 

What is a security phrase?

When you’re setting up an online account or if you already have one and log in for the first time, you’ll see a request for something new: a security phrase. This is a few words that are easy for you to remember but hard to guess, even by someone who knows you. Once it is set up and you make a payment, you’ll always see that phrase in the top right corner. Remember to look for it there and know it is safe to make that payment.

Why did my account number change?

Our new system limits account numbers to 10-digits, so the previous 11-digit account numbers were not able to transfer into the new system.

 

 

I have several accounts. Will I get a new account number for each one?

Only one account number is assigned to your MyDEMCO account, even if you have several accounts that you manage.

Once you register and log in to your new MyDEMCO account you will see all of your accounts in your MyDEMCO portal.

Setup a Mobile App Account

I have the old mobile app. Will it automatically be updated to the new one?

The old app will be discontinued. You will need to search for MyDEMCO in Apple’s App Store or Google Play and download the new MyDEMCO app. It’s a good idea to delete the old app from your phone because it will no longer work. 

How do I access my account on the mobile app?

Launch the MyDEMCO mobile app, and click on “Don’t have an account? Register now.” You will need your account number, last name or name of the business on the account, plus the email address you want associated with your account. Enter the requested information, and click “Continue.” Select a security question (your billing ZIP code or the amount of your last bill), enter the answer and click “Register.” You’ll get an email about verifying your account, which will allow you to set up your password. Once that’s complete, you’ll see a screen confirming that registration is complete, and then you’ll be able to see your account details and get started.

Is the mobile app secure?

Yes. All critical information is encrypted in every transaction run.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

I was using the mobile app before, but my login information isn’t working on the new app. What should I do?

There is a new mobile app  MyDEMCO introduced 6/28/2021.

If you have downloaded the new app and it isn’t working, try this: On the app’s launch screen, click on “Can’t access your account?” At the top, you can toggle between “Reset Password” or “Recover Registered Email.” Select the one that is applicable, fill in the requested inform-ation and click “Continue.” Then follow the prompts. You can also try to retrieve your saved username or password from an iOS device or an Android device.

What is different on the new mobile app?

In addition to a new name and a new look, the MyDEMCO app has a few different features. After logging in, you’ll see that the home screen now has a link at the top to report an outage. Quick links can take you to other top features both on the app and on the DEMCO.org website. You’ll still see an overview of your account, energy use and services. Menu options are now “Bill & Pay,” “Usage,” “Notifications” and “More.” The “Usage” tab provides more options for monitoring your energy use. “Notifications” gives you additional information about the status of your account and important messages from DEMCO. If you want to store payment methods or sign up for paperless billing, go to “More.” There, you can update your contact information, contact DEMCO or track the status of outages or issues you have reported.

I’d like to use my mobile phone to do DEMCO business. Should I go to DEMCO.org or download the mobile app?

We recommend downloading the mobile app MyDEMCO if you want to do business on your phone. The app is built to look and function best on a smartphone. The mobile app is optimized for use on a smart phone, but also works on an iPad or tablet.

I’d like to use a tablet. Should I go to DEMCO.org or download the mobile app?

We recommend going to DEMCO.org on a web browser on your tablet. Your online account functions best on a larger screen. The mobile app is optimized for use on a phone.

Payments and Account Management

How do I make a payment?

After logging in at DEMCO.org, there are several places where you can access your bill. Click on “Pay My Bill” or “Pay Now” in the top right corner, “Make Payment” in the Account Overview box or click on the “Billing & Payments” tab. Select the account(s) to pay, review or change the amount you want to pay, then click “Pay Now.” Confirm the information and click “Continue.” Select a payment method and follow the prompts.

How do I set up stored payment methods?

If you make a one-time, same-day payment, you will have the option to save that payment method.

You may also go to the “My Profile” tab to store a payment method. On the mobile app, click “More,” then “Settings.”

I was signed up for bank draft payments before this new MyDEMCO. Does that mean I am still signed up for bank draft payments with MyDEMCO?

Yes, if you were signed up for bank draft payment before June 28, 2021, you remain enrolled. Please check with your bank to be sure they have your new MyDEMCO account number.  

I was signed up for automatic payments before this new MyDEMCO. Does that mean I am still signed up for automatic payments with MyDEMCO?

Due to banking compliance rules/laws and due to the encryption associated with these payment types, we were not allowed to transfer this information into the new system on your behalf.

If your old account was set up for auto-pay using a debit/credit card or e-check, (before June 28, 2021), you must re-enroll in the Auto Pay Program.

We apologize for the inconvenience.  

How do I sign up for the Auto Pay Program?

After logging in, make this month’s payment and save it as a stored payment account. You can also click on “Billing & Payments” (or “Bill & Pay” on the mobile app), go to “Auto Pay Program” and follow the prompts. Learn how to set up Auto Pay »

With DEMCO Auto Pay Program, your electric bill is automatically drafted from your bank account or charged to a debit or credit card every month. No more worrying about due dates or late fees. An email is sent each month with the total amount due and the date your payment will be drafted, so you will know what to expect. Enrollment is free, and you can cancel at any time.

Important note: Your total amount due must paid before you enroll in Auto Pay. You’ll also need your preferred payment method details:

  • Bank account and routing number
  • Credit/debit card information. We accept Visa, MasterCard, Discover and American Express.

To enroll online:

  • Log in at DEMCO.org.
  • Click on the “Billing & Payments” tab, “Auto Pay Program,” then “Sign Up for Auto Pay.”
  • Follow the prompts to complete registration.

To enroll on the app:

  • Log in to the MyDEMCO app.
  • Click on “Bill & Pay,” “Auto Pay Program,” then review and accept terms and conditions.
  • Follow the prompts to complete registration.

To enroll via our automated phone system, you’ll need your account number:

  • Call 1-844-MyDEMCO (1-844-693-3626)
  • Follow the prompts to complete registration.

To ensure you are enrolled and your bill will be paid on time through our Auto Pay Program, on your next bill, look for “Auto Pay” wording in the blue box at the top.

Questions? Live chat with a member services representative Mon.-Fri. 8:00 AM - 4:30 PM. 
You can access your account information and change your payment method 24/7 at DEMCO.org, on the mobile app or through the automated phone system.

How do I sign up for paperless billing?

After logging in at DEMCO.org, click on the “My Profile” tab, then the “Update My Paperless Settings” tab. Toggle the “Paperless” button to “ON,” and click “Yes.” On our mobile app, log in, click the “More” tab at the bottom, click “Settings,” then “Paperless Billing.” Toggle the button to the left and click “Yes.”

I received an email that my bill is available, but I did not sign up for paperless billing. Will I still receive my paper bill?

Yes, any member with an email on file with DEMCO now automatically receives an email with bill information. If you are not signed up for paperless billing, you will still receive a paper bill in the mail, usually a few days after you receive the email.

Can I manage and pay multiple accounts with MyDEMCO?

Yes, in “Billing & Payments” on the web or “Bill & Pay” on the app, click the checkbox by the accounts you want to pay. You can edit the total, then select a payment method and pay all of them with one click.

Once I’ve signed up for MyDEMCO, how can I view my energy use?

On the website, hover over “My Usage,” Select “My Usage,” then select “Usage Explorer.” On the mobile app, select the “Energy Use” icon to view your energy use.

How do I monitor my energy use?

After logging in, go to “My Usage” on the web or the “Usage” tab on the mobile app. On the web, the new Usage Explorer gives you a detailed look at your past and current energy use. Usage Comparison lets you compare two bills’ worth of usage history side by side. Average Usage shows you what your typical energy use was for a selected time period. Select an account, and the tools offer various options, such as viewing by month, day or hour, selecting a date range, seeing the data by usage or cost, and controlling the line that shows what the outdoor temperature was at that time.

How do I set up or change my energy use notifications?

After logging into MyDEMCO on DEMCO.org, go to “Notifications,” then “Manage Notifications.” To the right of the Power Usage Alert, click “Options,” and follow the prompts. On the app, go to “More,” “Settings” and then “Manage Notifications.” Click on “Power Usage Alert,” then “Add New Alert” and set your thresholds. Then click “Continue,” select contact preference and click “Save.”

Where can I find my meter reading?

It’s on your billing statement and also listed under ‘Usage Management’ in your new MyDEMCO account portal.

How can I disconnect service?

The option to Disconnect is in your new MyDEMCO account portal. In the header tabs, click Outage / Inquiry and select ‘Disconnect Service’ in the dropdown menu.

Reporting Outages & Other Issues

How do I report an outage?

At DEMCO.org, click on “Report Outage” at the top of any page. On our mobile app, log in and click on “Report Outage/Inquiry” at the top of the home screen. 

How do I sign up for outage notifications?

If you have a cell phone on file, you’re automatically enrolled in DEMCO Outage Alerts text service.

How can I check the status of an outage?

You can view our outage map at any time.

How do I submit an inquiry or service request, such as a security light repair or tree trimming?

Log in to MyDEMCO on DEMCO.org, click on “Request Service” or “Contact Us,” then “Make a Service Request.” On the mobile app, log in and click on “Report Outage/Inquiry” at the top of the home screen.

How do I reach your automated phone system?

Can I pay my bill using the automated phone system?

Yes, you can pay your bill using the automated phone system using a credit/debit card or e-check.

Call 1-844-MyDEMCO (1-844-693-3626) and select Option 2, then press 2 again.

 

Can I save payment information using the phone system?

You will enter your DEMCO account number, add checking account or credit/debit card information, and then get confirmation that the stored payment method has been saved.

I’m going to use the new payment feature that withdraws money from my checking account, but why am I being asked for a PIN?

The new check-by-phone option requires a PIN to keep your bank account information secure. You will set up that four-digit PIN when you first use the feature and enter it to use that payment option next time.

What changes have you made to the paper bill?

The biggest change is the added detail provided under "Current Service Detail". On the old bills, these charges were reflected in the total amount of the bill, but on the new bill, the items are listed for better transparency.

The amount you owe is in the center at the top of the bill, and the payment stub is now at the bottom of the bill. 

Additional information is provided including your meter reading dates (days billed) as well as the previous and present meter readings as well as energy usage graphic information for the past 13 months, and average costs.

 

I own a business. Are there changes to the paper bill that I receive?

Other than the changes noted above, there are no significant changes to bills for our commercial members.

I have a solar power-generating system at my home. What changes will I see on my paper bill?

There are no significant changes to bills for members with renewable energy systems that are connected to DEMCO grid. You will see more ways to analyze your energy use.

Why do I have to tear the part of the bill that I mail back to you from the bottom now?

Having the payment stub on the bottom of the bill helps automate payment processing. It’s also a little easier to tear from the bottom!

What is the PCA charge on my bill?

The PCA (power cost adjustment) is not a new or additional cost.

This cost has always been reflected on the bill but was included in the total amount due. PCA fluctuates from month to month, due to changing fuel cost and wholesale power prices.

When the cost of power purchased is greater than the amount presently included in the base rate, the Power Cost Adjustment reflects the difference.

Using the Automated Phone System

How do I reach your automated phone system?

Just call 1-844-MyDEMCO (1-844-693-3626) and follow the prompts.

What has changed on the phone system?

The initial options are slightly different. You can now pay with a check, sign up for automatic payments, save a payment method and make a payment arrangement. 

Can I save payment information using the phone system?

Yes. When you call 1-844-MyDEMCO (1-844-693-3626) and follow the prompts, you will enter your DEMCO account number, add checking account or credit/debit card information, and then get confirmation that the stored payment method has been saved.

I’m going to use the new payment feature that withdraws money from my checking account, but why am I being asked for a PIN?

The new check-by-phone option requires a PIN to keep your bank account information secure. You will set up that four-digit PIN when you first use the feature and enter it to use that payment option next time.

Get Support

How do I set up the alerts that MyDEMCO can provide about my account?

You can set up MyDEMCO to deliver messages to you via email or text message. To set this up, log into your MyDEMCO account, hover over “Notifications,” then click on “Manage Contacts,” then add or change email addresses or phone numbers. Then, to select the type of alerts you want, hover over “Manage Notifications” then click on “Manage Notifications, then choose from “billing,” “miscellaneous,” “service” or “usage” to select/change your email or text alerts.

 

Once I’ve signed up for MyDEMCO, how can I view my energy use?

On the website, hover over “My Usage,” Select “My Usage,” then select “Usage Explorer.” On the mobile app, select the “Energy Use” icon to view your energy use.

What is the difference between the MyDEMCO web portal and mobile app?

There isn’t any difference; MyDEMCO web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. 

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Once these settings are registered, members can manage using the free, secure mobile app for smart devices and tablets.

How do I sign up for MyDEMCO? (Web)

Members can sign up for MyDEMCO via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for MyDEMCO. 

  • Residential members will need to have their account number on hand before starting this process. 
  • Commercial members will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to MyDEMCO with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register?

Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don't see the temporary password email.

How do I download the app and sign up for MyDEMCO? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “MyDEMCO.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven't registered yet, follow the instructions below.
Members can sign up for MyDEMCO via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for MyDEMCO. 

  • Residential members will need to have their account number on hand before starting this process. 
  • Commercial members will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to MyDEMCO with this temporary password, you will be prompted to change your password.

I'm being prompted to sign up for paperless billing when I log in.

Paperless billing is optional. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. 

If you were previously enrolled in paperless billing, you will need to reset this preference in your new MyDEMCO account.  Here's how to change your preference to participate in paperless billing:

On the website:

  • Click on My Profile
  • Click on Update My Paperless Settings. 
  • You can then choose your preference by selecting On or Off for paperless billing

On the app:

  • Select Settings
  • Select Paperless Bill Settings
  • Then, you can select On or Off for paperless billing

How do I set up my mobile and email for notifications?

Want information on outage alerts and usage updates straight to your email or through SMS? Use MyDEMCO to update your notifications preferences.

  • Log in to your MyDEMCO account
  • Click on "Notifications"
  • Click Manage Contacts to add or change email address and phone numbers
  • Add email address or phone number
  • Enter verification code to activate
  • Click on Manage Notifications to update/change SMS and email alerts

Once you have your text and/or email addresses set up, do the following:

  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

 

How do I sign up for, update or delete billing, outage, and usage notifications?

  • Log in to MyDEMCO. 
  • Click Notifications
  • Manage Notifications
  • Billing or Service or Usage
  • Select Text Message and/or E-mail options

What is Auto Pay? Do I need to sign up for it?

Auto Pay is a convenient option to pay your bill each month. Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize DEMCO to withdraw funds from your selected account to pay your monthly electric bill on the due date.
Although you are not required to sign up for Auto Pay, it is a very convenient payment option. You may schedule payment using a credit or debit card or echeck.
IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your new bill.
IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use your new MyDEMCO account number listed on your bill. For other payment options, click here.

How do I sign up for Auto Pay?

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay. 
On the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program on the sidebar
  • Click on Sign Up for Auto Pay
  • Accept the Terms and Conditions then follow the instructions. 

On the app:

  • Select Pay My Bill
  • Select Auto Pay Program
  • Follow the instructions above.

How do I set up stored payment methods, such as a credit card?

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your DEMCO bill. 

On the website: 

  • Click My Profile
  • Click on Manage My Stored Payment Accounts
  • Follow the instructions to provide a bank account or card information. 
  • You can add multiple bank accounts and cards under your stored payment accounts. 

On the app:

  • Select Pay My Bill
  • Select Stored Payment Accounts
  • Select Add a Payment Method
  • Select which type of card or bank account information you will provide
  • Follow the instructions to provide a bank account or card information.

Why did you make all these changes? Who is paying for all these changes?

All of these changes are within the normal operating budget of the cooperative. As the cooperative continues to grow, so does the need for better information availability to the membership. These enhancements can provide a higher level of member satisfaction for the majority of our members.

How can I view my energy use?

You can view your energy use on the website and app. 
On the website:

  •  Click ‘My Usage’, Select ‘My Usage’, then select ‘Usage Explorer’

On the app:

  • Select the ‘Energy Use’ icon to view your energy use.

How current is the account information in the MyDEMCO app and website?

The information you see in the MyDEMCO app and on the website is shown in real-time. 
However, if you keep your app or web version open for an extended time, you should refresh the page to ensure the information is current.

 

How do I avoid being scammed by another party when being asked about MyDEMCO and my new account number?

DEMCO will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information. 

If you do receive such communication from someone claiming to be a DEMCO Employee, please report it to DEMCO at 1-844-MyDEMCO (1-844-693-3626) and to the FTC's Consumer Response Center at 877-382-4357 or report it to them at their website: ReportFraud.ftc.gov