Outage Text Alerts

When the lights go out, don’t be left in the dark.

Outage text alerts will keep you informed

Outage Text Alerts is a service available to DEMCO members to expedite outage reporting and keep you updated on restoration times through text.

Using the latest SMS technology, outage text alerts are delivered to members who have a cell phone number associated with their account:

  • Outage Alerts for your Service Address / Area
  • Estimated Time of Restoration and Status Updates
  • Notification When Power is Restored

Participation in the system is free, however standard text and data rates may apply.

Automatic Enrollment

As a convenience, if there is a cell phone number associated with your electric account, you will automatically be enrolled in the Outage Text Alert System. Please note that standard text and data rates may apply, text QUIT to cancel.

NOTE: If you have the same cell phone number associated to multiple accounts you will receive a text message asking you to manually register each account and assign nicknames for identification purposes. You can also do that by using this link: Click here to Register

To Register Multiple Accounts associated with A Single Phone Number OR To Re-Enroll:

Registration only takes a moment.

  • You will need your account number and cell phone number in order to register. Click here to Register.
  • After hitting the submit button, you’ll receive a text from 225-261-1177 that provides a passcode number that you key in to complete the registration process.
  • Remember to save 225-261-1177 to your contact on your cell phone so you can quickly report your outage when needed.

I Don’t Want to get Outage Text Alerts

Opting out is easy — simply type QUIT in response to any DEMCO outage text message you receive and you will be removed from the system and all future outage text messages.

    Number to text to communicate about DEMCO power outage – 225-261-1177

    The next time you experience a power outage, just text us using the following prompts (keywords):

    • OUTAGE - Report an outage at the service address associated with mobile number
    • STATUS - Request the status of an outage (may not be available during widespread outages)
    • QUIT - Cancels participation in DEMCO outage alerts
    • HELP - Request information about DEMCO outage alerts and a number to call for additional support

    To participate in outage and status texting alerts, ensure we have your current mobile number(s) on your MyDEMCO account.